{"id":11246,"date":"2025-12-30T10:50:14","date_gmt":"2025-12-30T08:50:14","guid":{"rendered":"https:\/\/www.ramaderiaecologica.cat\/?page_id=11246"},"modified":"2025-12-30T20:52:35","modified_gmt":"2025-12-30T18:52:35","slug":"politica-de-devolucio-i-o-anullacio-dels-productes","status":"publish","type":"page","link":"https:\/\/www.ramaderiaecologica.cat\/es\/politica-de-devolucio-i-o-anullacio-dels-productes\/","title":{"rendered":"Pol\u00edtica de devoluci\u00f3n y\/o anulaci\u00f3n de productos"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11246\" class=\"elementor elementor-11246\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-13736c6 elementor-section-content-middle elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"13736c6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-face493\" data-id=\"face493\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-acd34c8 elementor-widget elementor-widget-heading\" data-id=\"acd34c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de devoluci\u00f3n y\/o anulaci\u00f3n de productos<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1575868 elementor-widget elementor-widget-text-editor\" data-id=\"1575868\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"112\" data-end=\"422\">El cliente podr\u00e1 solicitar la anulaci\u00f3n de los productos adquiridos a trav\u00e9s de la p\u00e1gina web, siempre que el pedido no haya sido procesado o enviado. La solicitud deber\u00e1 realizarse mediante los canales de contacto habilitados en la propia web.<\/p><p data-start=\"429\" data-end=\"696\">En el supuesto de que el cliente hubiera efectuado el pago de forma previa a la anulaci\u00f3n del pedido, la empresa proceder\u00e1 a la devoluci\u00f3n del importe correspondiente mediante transferencia bancaria a la cuenta indicada por el cliente, dentro de los plazos legalmente establecidos. <strong>devoluci\u00f3 de l\u2019import corresponent mitjan\u00e7ant transfer\u00e8ncia banc\u00e0ria al compte indicat pel client,<\/strong> dins dels terminis legalment establerts.<\/p><p data-start=\"703\" data-end=\"952\">En los casos en los que la devoluci\u00f3n: debido a la naturaleza de los productos comercializados por La Soleia, no se admiten cambios de producto. No obstante, en el supuesto de que alguno de los productos recibidos se encuentre en mal estado por causas debidamente acreditadas y atribuibles al transporte oa la Soleia, se proceder\u00e1 al reembolso del importe correspondiente.<\/p><p data-start=\"477\" data-end=\"672\">Para la correcta gesti\u00f3n de la incidencia, el cliente deber\u00e1 comunicarlo en un plazo m\u00e1ximo de <strong data-start=\"575\" data-end=\"620\">24 horas desde la recepci\u00f3n del pedido<\/strong>, a trav\u00e9s de alguno de los siguientes canales de contacto:<\/p><ul data-start=\"674\" data-end=\"851\"><li data-start=\"674\" data-end=\"725\"><p data-start=\"676\" data-end=\"725\">Correo electr\u00f3nico <strong data-start=\"695\" data-end=\"723\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"697\" data-end=\"721\">mailto:lasoleia@ramaderiaecologica.cat<\/a><\/strong><\/p><\/li><li data-start=\"726\" data-end=\"851\"><p data-start=\"728\" data-end=\"851\">Tel\u00e9fono: <strong data-start=\"737\" data-end=\"753\">676 68 90 80<\/strong><\/p><\/li><\/ul><p data-start=\"853\" data-end=\"1046\">Una vez recibida la comunicaci\u00f3n, se le indicar\u00e1 al cliente el procedimiento a seguir. A tal efecto, se podr\u00e1 requerir la aportaci\u00f3n de la siguiente documentaci\u00f3n, por lo que se recomienda conservarla:<\/p><ul data-start=\"1048\" data-end=\"1274\"><li data-start=\"1048\" data-end=\"1086\"><p data-start=\"1050\" data-end=\"1086\">Fotograf\u00eda del producto defectuoso.<\/p><\/li><li data-start=\"1087\" data-end=\"1126\"><p data-start=\"1089\" data-end=\"1126\">Fotograf\u00eda del embalaje exterior.<\/p><\/li><li data-start=\"1127\" data-end=\"1172\"><p data-start=\"1129\" data-end=\"1172\">Fotograf\u00eda del envase interior, en su caso.<\/p><\/li><li data-start=\"1173\" data-end=\"1274\"><p data-start=\"1175\" data-end=\"1274\">Fotograf\u00eda de la etiqueta del transportista en la que se visualice claramente la referencia del env\u00edo.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de devoluci\u00f3 i\/o anul\u00b7laci\u00f3 dels productes El client podr\u00e0 sol\u00b7licitar l\u2019anul\u00b7laci\u00f3 dels productes adquirits a trav\u00e9s de la p\u00e0gina web, sempre que la comanda no hagi estat processada o enviada. La sol\u00b7licitud s\u2019haur\u00e0 de realitzar mitjan\u00e7ant els canals de contacte habilitats a la pr\u00f2pia web. En el sup\u00f2sit que el client hagi efectuat el [&hellip;]<\/p>\n","protected":false},"author":1114,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-11246","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de devoluci\u00f3 i\/o anul\u00b7laci\u00f3 dels productes - Ramaderia La Soleia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ramaderiaecologica.cat\/es\/politica-de-devolucio-i-o-anullacio-dels-productes\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de devoluci\u00f3 i\/o anul\u00b7laci\u00f3 dels productes - Ramaderia La Soleia\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de devoluci\u00f3 i\/o anul\u00b7laci\u00f3 dels productes El client podr\u00e0 sol\u00b7licitar l\u2019anul\u00b7laci\u00f3 dels productes adquirits a trav\u00e9s de la p\u00e0gina web, sempre que la comanda no hagi estat processada o enviada. 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